A video about Vape Parts Mart
Since creating this site in 2014…
We’ve served 20,000+ satisfied customers. Just by the nature of this industry and these products, we’ve even had hundreds of not-so-satisfied customers.
Why would we admit that? It’s because we always make it right. Our customers stay with us for life.
About our people.
I’m Nathan, part-owner of Vape Parts Mart. I’m the one with the vision, but in reality I am not much more than an orchestrator of some very talented people.
There are two things you should know about me:
- When you buy from us, I am 100% dedicated to your complete satisfaction.
- I manage (most) customer support myself. There’s simply no one who can do it as well as I can—yet. But that person is being trained!
Here’s what you should know about the other amazing people I’ve been lucky enough to grow this business with…
Savanna ships all your stuff, and she does a really good job. She ships every day except Sunday so you get your package super fast! As a busy mother of two young kids, we appreciate all she does for our customers.
All vapes are made in China. OK not all, but I’d say 99.99% is a fair estimate. I met Jerry when I lived in China for a year, and his real name is 程万智. He’s absolutely vital to this business and works hard to make sure you get quality products from reputable manufacturers. He and I work so closely that sometimes we hate each other, but we’re best friends at the same time.
We operate 100% online. Without Rupom’s programming wizardry, it’s safe to say this website would function pretty poorly. He’s to thank for making the site safer than a vault, and has added tons of cool customizations to make your shopping experience with us more enjoyable.
Check out our VPM logo. Notice the puzzle pieces in the form of a cloud above the word “parts”? Get it? Tyler is an incredibly talented graphic designer and creative mind who I’ve been thrilled to work with on various projects over the years and he’s my co-founder over at www.ElmOwl.com.
What do customers say about us?
Ernie of New York - "5 stars to you and your staff. I’m a happy customer, thank you again!'
Dave of Ohio - "Thanks for the quick shipping on my order and all the help with explaining things."
Lisa of California - "I just wanted to let you know how great your customer service is and your products."
Mollie of Texas - "You've been more helpful than any of my local smoke shops...you guys are the best!"