A video about Vape Parts Mart
Since creating this site in 2014…
we have served 15,000+ satisfied customers— but we’ve also dealt with many dissatisfied customers.
Quality in the vape industry is a massive hurdle that we, along with other legit retailers are always working to overcome. With hundreds of brands and manufacturers out there, sometimes quality or compatibility issues occur—and it’s understandable that some customers return to us upset. The good news is that we’re easy to contact if something goes wrong and our customer satisfaction record speaks for itself.
On another note, our vaporizer supplies are not for ecigs or eliquid. From our batteries, tanks, coils, atomizers, mouthpieces, you name it— we’re proudly not in that industry 😉
Small Company, Big Heart.
It might sound cliché, but I believe it’s true.
I’m Nathan, the owner of Vape Parts Mart. I’m the one with the vision, but if I’m honest, I couldn’t do it alone. VPM exists thanks to a handful of other people I’m very grateful for.
Here are two things you should know about me:
- When you buy from us, I am 100% dedicated to your complete satisfaction.
- I manage (most) customer support myself. There’s simply no one who can do it as well as I can—yet. But I hope to train that person some day!
Here’s what you should know about the other amazing people I’ve been lucky enough to grow this business with…
Savanna ships all your stuff, and she does a really good job. She ships every day except Sunday so you get your package super fast! As a busy mother of two young kids, we appreciate all she does for our customers.
All vapes are made in China. OK not all, but I’d say 99.9% is a fair estimate. I met Jerry when I lived in China for a year, and his real name is 程万智. He’s absolutely vital to this business and works hard to make sure you get quality parts from reputable manufacturers.
We operate 100% online. Without Rupom’s programming wizardry, it’s safe to say this website would function pretty poorly. He’s to thank for making the site safer than a vault, and has added tons of cool customizations to make shopping with us more enjoyable.
Check out our VPM logo. Notice the puzzle pieces in the form of a cloud above the word “parts”? Get it? Tyler is a super talented graphic designer and creative mind who I’ve been thrilled to work with on various projects.
Don’t forget that we also sell complete vape kits!
Most of you come here for the parts, but please buy our kits, too. If we sell them, they are legit, and if you don’t like them, well, just let us know. Did I mention our dedication to your complete satisfaction?
What do customers say about us?
Ernie of New York - "5 stars to you and your staff. I’m a happy customer, thank you again!'
Dave of Ohio - "Thanks for the quick shipping on my order and all the help with explaining things."
Lisa of California - "I just wanted to let you know how great your customer service is and your products."
Mollie of Texas - "You've been more helpful than any of my local smoke shops...you guys are the best!"