How much is shipping?
In a word, affordable. We don’t over charge for shipping to increase our margins. Most domestic orders ship for just a couple bucks, and international shipping is a flat rate of 8.99 USD
Do you ship discreetly?
Yes, always. There will be no way to know the contents of your package until it’s opened. The shipping label will have your address, as well as ours which says “VPM”. There’s no mention of vapes or vaporizers.
How long does delievery take?
We process and ship orders every day except Sunday! This helps ensure your package is delievered in 2-4 business days. On rare occasions the carrier will delay or lose a package; just let us know if that happens to you. If you want rush shipping, you can purchase it at the checkout page.
Where are you shipping from?
We ship from our warehouse in Phoenix, AZ, USA
When will I get my tracking number?
We’ll send tracking to your email likely the day you order, or within 24 hours (except on Sundays).
Which shipping carrier do you use?
We use USPS. They are generally quite fast for us and also affordable, so we can pass those savings onto you!
You’re based in the USA, but do you ship internationally?
Yes indeed. We’ll ship to most countries in the world. All international shipping is a flat fee of $8.99 USD. International shipping times usually takes 7-10 days depending on how long customers takes to process the package.
Is billing discreet?
Abosulutely. Your bank or credit card statments will say “VPM Parts Mart”. There will be no mention of vapes or vaporizers.
Do you accept PayPal?
No. We’ve tried, but they don’t like this industry. They don’t allow any vaporizer related transactions.
Which credit cards do you accept?
We accept ALL credit, debit, and gift cards.
Guarantee and Returns
Are your products covered by a guarantee?
Yes. We stop at nothing to make sure our customers are the happiest in the industry. If there’s anything we can do for you, get in touch with us and we ALWAYS make it right 🙂
What’s your return address?
You can send all returns for a full refund to our office at:
244 N Country Club Dr Ste 209
Mesa, AZ 85201
Please get in touch with us before any returns so we can help you!